Refund policy

Return, Replacement & Refund Policy

At Blue Petals Attire, we offer high-quality products and strive to provide a seamless shopping experience. Due to the delicate nature of our garments and limited-stock collections, we maintain a strict policy regarding returns and replacements.

Please read this policy carefully before placing an order.

Returns

We regret to inform you that we do not offer a return option for any of our products.

Customers are strongly encouraged to:

  • Carefully review product descriptions, images, size details, and specifications

  • Verify delivery address and contact information

  • Clarify any doubts with our support team before placing an order

Orders cannot be returned due to:

  • Change of mind

  • Incorrect selection

  • Personal preference

  • Size or fit issues

  • Color expectations or minor variations

Replacement Policy (Damaged Items Only)

We provide replacement support only for products that arrive damaged during transit.

Eligibility

To qualify for a replacement:

  • The issue must be reported within 48 hours of delivery

  • The product must be unused, unwashed, and in original condition

  • Original packaging, tags, and labels must be intact

 

Replacement Request Process

If you receive a damaged product, please follow the steps below:

1. Report the Issue

Contact our customer support team within 48 hours of receiving the product via:

📧 Email: support@bluepetalsattire.com

📞 Phone/WhatsApp: 6282033699

Late requests may not be accepted.

2. Provide Evidence

Please submit clear proof of the damage, including:

  • Photos or videos of the damaged product

  • Images of the packaging (if damaged)

  • Order number and contact details

Providing sufficient evidence helps us resolve your request faster.

3. Assessment

Our team will review your report and the submitted evidence to determine the nature of the damage and eligibility for replacement.

This review process typically takes 2–4 business days.

4. Replacement Approval & Dispatch

Once your claim is approved:

  • A replacement of the same product will be arranged

  • Dispatch timelines depend on product availability

  • Tracking details will be shared after shipment

Product Availability

Replacement requests are subject to stock availability.

If the same item is unavailable, we may offer:

  • A similar product of equal value, or

  • Store credit at our discretion

Refunds are generally not provided unless required by applicable consumer laws.

Exclusions (Non-Eligible Cases)

Replacement requests will not be accepted in the following situations:

  • Damage caused by improper handling, storage, or misuse by the customer

  • Products that have been worn, washed, or altered after delivery

  • Requests raised after the 48-hour reporting window

  • Minor variations in color, texture, or finishing due to lighting or screen differences

  • Natural characteristics of fabrics or handcrafted details

Shipping & Handling

Customers are advised to inspect their package immediately upon delivery.

Recording an unboxing video is highly recommended, as it serves as strong proof in case of transit damage.

Policy Updates

Blue Petals Attire reserves the right to modify this policy at any time without prior notice.

The applicable policy will be the one in effect at the time of purchase.

Contact Information

For any questions or assistance regarding replacements, please contact us:

Blue Petals Attire

📧 Email: support@bluepetalsattire.com

📞 Phone / WhatsApp: 6282033699